Director, Systems and Performance Outcomes
Full-time permanent position  

Imagine starting everyday knowing you will make a direct impact on the quality of life for those in your community. That’s exactly what you’ll be doing as Director, Systems and Performance Outcomes at Kitchener Public Library. 

Who you are:

• A dynamic individual who brings knowledge and understanding of current and emergent web, digital media and experiential technologies.
• A demonstrated leader with a team-oriented management style able to support strong cross-functional team collaboration.
• An exceptional project manager with demonstrated abilities to develop, implement and monitor innovative library services.

What you’ll do:

As a member of the Executive Team reporting to the CEO, you will provide strong leadership in order to prioritize and align Kitchener Public Library objectives within the library’s strategic goals and annual work plan, and deliver service excellence to both the staff and our diverse community in three core areas: 

• Oversee the design and analysis of organization-wide data modeling and systems. Establish and support strong cross-functional team collaboration in the use of data models, to inform services in selection, acquisition, cataloguing, discovery (digital and physical content), programming, and events (in-person and virtual).
• Lead and oversee traditional and emerging Library Science best practices in areas including meta-data, borrower services, and user experience. Provide strong leadership in the management of all aspects of the Library Management System and will lead and support the library’s investment in system-wide performance research, design and systems to track quantitative, qualitative and outcomes-based measurements across disparate platforms. Lead and support teams to develop new methods to gather, aggregate, analyze and inform senior leadership of patterns, outcomes and new directions for improved library service. 
• Oversee all aspects of infrastructure technology and networks.  

Qualifications:

• MLS, MIS, or MLIS and courses in management and supervision at a senior level
• Post-secondary education in a relevant discipline such as statistics, data analysis, data management, project management, or an equivalent combination of education and experience
• Experience overseeing Information Technology (IT) and all aspects of technology infrastructure, both external and internal, for a medium-large organization
• Five years of progressively responsible management experience with a minimum of three years of management experience in collection development, key performance indicators, analysis and outcome-based measurements, product and services planning, implementation and evaluation
• Well-developed analytical and problem-solving skills, and the ability to manage multiple priorities are essential attributes. 

Who we are:

Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish, and lives are transformed. We are committed to an inclusive and diverse framework where our behaviours and actions reflect our values of trust, mutual respect and dignity for all individuals. In this environment we ensure that each person has an opportunity to participate fully in creating success and is valued for their distinctive skills, experiences, and perspectives.

For more information about responsibilities, go to www.kpl.org/jobs 

Posting open until filled. Review of applications begins Monday, November 29, 2021

In accordance with the Library’s COVID-19 Vaccine policy, new Kitchener Public Library employees are required to be fully vaccinated against COVID-19 as a condition of employment. Valid medical or Ontario Human Rights Code exemptions are permitted.

If you are interested in this opportunity, please forward a cover letter and résumé to:  

Senior Manager, Human Resources
Kitchener Public Library
85 Queen Street North 
Kitchener ON  N2H 2H1
Email: resumes@kpl.org
Fax: 519-743-1261
TTY: 1-877-614-4832

Please quote Director, Systems and Performance Outcomes in the subject line

Salary range:  $110,283 – $127,887

Kitchener Public Library strives to be a leader in equitable workplaces. We welcome applicants of every identity.

No telephone calls please.  
We thank all applicants in advance and advise that we will contact only those selected for an interview. We will retain your application for a period of six months. Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment. For questions, please contact the Human Resources Department.

We will provide accommodations for applicants with a disability upon request. Please contact Human Resources Staff by phone 519-743-0271 ext. 239 or TTY 1-877-614-4832, or by email at hr@kpl.org