Manager, Service and Program Design Information Services
Information Services
Permanent full-time position
Day evening and weekend shifts

At Kitchener Public Library, we welcome our community to engaging spaces where people connect, ideas flourish, and lives are transformed. Our goals are to work together, foster belonging, ignite community conversation and provide bold leadership. The role of Manager, Service and Program Design Information Services is an exciting opportunity to deliver on these goals and build our library and community’s reputation as innovators, creators and game changers. 

Our Manager, Service and Program Design Information Services will play a vital role in researching, planning and implementing high-quality programming and other service initiatives for adults. We are seeking an individual who can cultivate and maintain partnerships within the local community in support of services that are responsive to community needs. Reporting to the Division Manager, Information Services, the position holder will also provide a high calibre of reference, readers’ advisory and services related to the circulation of library materials.  

The successful candidate possesses an MLS, MIS or MLIS degree and two to three years of professional experience, with one or two years at a supervisory level. The position also requires an individual with a demonstrated ability to champion and implement positive change and work collaboratively with other team members to enhance the customer experience. Other requirements include excellent oral and written communication skills and an aptitude and interest in serving diverse populations including customers with complex needs. A demonstrated commitment to excellence in customer service is also a must for success in this role. 

In accordance with the Library’s COVID-19 Vaccine policy, new Kitchener Public Library staff are required to be fully vaccinated against COVID-19 as a condition of employment. Valid medical or Ontario Human Rights Code exemptions are permitted. 

For a full description of responsibilities, go to www.kpl.org/jobs.

Posting open until filled. Review of applications begins Monday, March 28, 2022. 

Kitchener Public Library strives to be a leader in equitable workplaces. We welcome applicants of every identity.

Please quote Manager, Service and Program Design in the subject line.

If you are interested in this opportunity, please forward a cover letter and résumé to:
Manager, Human Resources
Kitchener Public Library
85 Queen Street North 
Kitchener ON  N2H 2H1
Email: resumes@kpl.org
Fax: 519-743-1261
TTY: 1-877-614-4832

Salary range: $70,322 – $81,538

No telephone calls please.  

We thank all applicants in advance and advise that only those selected for an interview will be contacted. Applications already on file will be considered. Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment. Questions about the collection of personal information should be directed to the Human Resources Department.

Kitchener Public Library is committed to providing an accessible environment during each step of the recruitment process. Accommodations are available upon request for applicants with a disability. Please contact Human Resources staff by phone 519-743-0271 ext. 239 or TTY 1-877-614-4832, or by email at resumes@kpl.org. 

Kitchener Public Library is committed to an inclusive and diverse workplace where our behaviours and actions reflect our values of trust, mutual respect and dignity for all individuals.