Job Posting # 2023-24
Job Type: Union Full-Time
Hours: 35 hours per week on average
Number of openings: 1
Salary: $55,316 – $62,156 per annum
Grade: 6
Posting Date: May 31, 2023
Closing Date: June 15, 2023, by 4:30 p.m.

Applications are now being received for the above position in the Service Excellence Department with Markham Public Library. The position is currently located at the Administration Centre.

VISION FOR THE POSITION

The Research Analyst provides high-quality research and statistical analysis to support and inform service delivery, planning, policy & strategic decision-making. Working with the Senior Manager, Organizational Transformation, they support service evaluation including the collection, synthesis and analysis of KPIs, program outcome data, and other quantitative and qualitative data. They also support service development by providing socio-demographic data and market research on the Markham community, MPL’s members and library stakeholders. The Research and Data Analyst supports the library’s reporting functions by preparing statistical reports required by government and other agencies. This includes creating data infrastructure, preparing statistical usage reports, and research briefs and presentations on research findings, which they may be responsible for presenting to Senior Management, City of Markham stakeholders, and the MPL Board.  

RESPONSIBILITIES

Research

1. Plans and conducts a wide variety of quantitative and qualitative research and statistical analyses.  Supports all aspects of the research process including design, information retrieval and evaluation, data collection, analysis and interpretation, and preparation and presentation of the findings. 
   
2. Conducts socio-demographic research and develops analyses and reports to support the development of Library services, strategies and continuous improvement processes.
   
3. Supports original library research including customer and community surveys, ethnography, interviews, and consultations, as well as passive research methods. 

4. Supports development and evaluation of library services and strategies. Works with staff as a resource for evaluation, research or data evaluation on various service development projects.
   

Data Analysis

5. Effectively utilizes a wide variety of data sources including the Integrated Library System, database usage reports, census and geo-demographic data, market segmentation and other socio-demographic community information, and customer survey data. 

6. Performs a variety of data extraction and compilation exercises to analyse quantitative and qualitative information to support decision-making, planning and service evaluation functions for MPL.  

7. Works with various library departments to support service evaluation. Administers outcome measurement data collection and analysis for library programs and services, supports the coordination and evaluation of customer satisfaction survey data, as well as usage data collection through quarterly survey week studies. 

Reporting 

8. Collects and submits data trends for statistical reports required by government, associations and other organizations.  

9. Prepares and delivers clear, concise reports & presentations on research findings.  Prepares reports, presentations or workshops with Senior Management, staff, external organizations and City and/or Board stakeholders as required.

10. Acts as the organizational resource on statistical studies and data.  Responds to data inquiries from various governmental entities.

Award & Grant Writing

11. Supports submissions and reporting for awards and grant programs.
     
12. Investigates and identifies grant, award and funding opportunities for MPL initiatives.  

General Duties 

13. Participates in relevant committees and projects both internally & externally, including within the municipality.
    
14. Assists in other departments, including Service Delivery, as required. 

QUALIFICATIONS

1. Bachelor’s degree or equivalent in related field of study. Specialization in data science or research methodology is preferred.

2. Minimum one (1) year of related professional work experience. Previous experience with data analysis and research in a public library setting is an asset.

DEMONSTRATED SKILLS

1. Demonstrated proficiency in data analysis and research methodologies. 

2. Demonstrated proficiency in relevant software for data collection and analysis.
   
3. Demonstrated analytical & problem-solving skills, and ability to present data and research in written, visual and verbal formats.

CORE COMPETENCIES

• Embraces the Strategic Vision
• Ensures Accuracy & Attention to Detail
• Maintains a Learning Mindset
• Thinks Analytically
• Maintains a Learning Mindset
• Thinks Creatively & Innovates
• Extends the CSR Standards to Internal Customers

All interested candidates are asked to submit a resume and covering letter indicating how they meet the qualifications of the position to:

E-mail: jobposting@markham.library.on.ca

Please quote the job posting #2023-24 in the Subject line.

Markham Public Library offers accommodation for applicants with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).  Should you require a code-protected accommodation through any stage of the recruitment process, please make them known when contacted, and we will work with you to meet your needs.  

We thank all applicants for their interest, however, only those selected for an interview will be contacted.