Information Services Supervisor

The Bradford West Gwillimbury Public Library is a community-focused, single-branch Library serving a diverse population of 42,800. The community includes urban and rural areas with most of the population centered in town, which is on the edge of the GTA and adjacent to the Holland Marsh. Easily accessible from Highways 400, 27 and 11, Bradford is a growing community with an increasing demand for library services.

The Library has an opening for a full-time Information Services Supervisor. Reporting to the Manager of Public Services, this position assists with overseeing the daily operations of the Public Service Department. 

Duties and Responsibilities

• Assists with overseeing the daily operations of the Public Service Department including scheduling, planning, supervising, training, and coordinating workflow activities within the department.
• Provides input into the creation, implementation, and management of Public Services policies and procedures.
• Works with the Senior Customer Services Specialist to ensure effective and efficient delivery of public services following established policies and procedures.
• Manages the interlibrary loan (ILLO) functions using an online system and ensures that materials both deliveries and shipments are managed efficiently and quickly.
• Ensures patrons adherence to Library’s rules of conduct.
• Investigates and acts upon library visitor comments, compliments, and challenges.
• Supports the Emerging Technologies Specialist in maintaining daily operations of the Creative Lab, including facilitating access, troubleshooting, and maintaining equipment, resources, and technologies.
  

Key Competencies and Qualifications 

• Post secondary diploma in Library and Information Technology.
• Minimum of two (2) years of related experience in a public library with preference given to those who have supervisory experience.
• Experience and understanding of Integrated Library Systems (ILS) and other associated library software (mobile devices, e-readers, Playaways, iPads and tablets).
• Familiarity with the range and scope of both electronic and print information resources found in a public library.
• Excellent interpersonal and communication skills to foster cooperative working relationships and maintain diplomacy and integrity.
• Ability to promote a culture of inclusiveness and work with a diverse population of employees, participants, agencies, and the public.
• Ability to complete a Vulnerable Sector Check upon hire.

The position offers a salary range of $72,782 to $88,468 (2025 rates) based on a 35-hour workweek plus a competitive benefit package. This position includes days, evenings, and weekend shifts as part of a regular schedule.

Interested candidates are invited to forward their resume and cover letter by 4:00pm on Friday, February 28, 2025 to the attention of: 

Christine Kalan Tidaman, Manager of Public Services
Bradford West Gwillimbury Public Library 
careers@bradford.library.on.ca

We thank all applicants for their interest. However, only those being considered for an interview will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act and will only be used for candidate selection.

The Bradford West Gwillimbury Public Library is committed to equity in employment. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. We encourage applications from Indigenous peoples, racialized people, persons with disabilities, and those who identify as LGBTQ2S+.

The Town of Bradford West Gwillimbury is committed to providing accommodations based on any human rights protected grounds and in accordance with the AODA, throughout the recruitment and selection process. If you require accommodation, please notify us when contacted for an interview and we will work with you to meet your needs.